Deposit Operations Manager, Financial Institution
2 weeks ago
Job Overview
We are seeking a skilled Deposit Operations Manager to join our team at Equitable Bank. This role is responsible for ensuring the accuracy and timeliness of deposit operations, as well as providing exceptional customer service.
About Us
Equitable Bank is Canada's Challenger BankTM, dedicated to innovating the banking experience. We are a big (and growing) family, serving over 670,000 people across Canada through our EQ Bank digital platform.
The Role
This is an exciting opportunity for a highly organized and detail-oriented individual to take on a variety of functions within the Deposit Operations group. The successful candidate will be responsible for:
- Documentation Verification and Processing: Ensure all required documentation is received in good order, input details accurately into the banking system, and verify/peer review is performed accurately and on a timely basis.
- Customer Service: Respond promptly to client and agent inquiries via telephone, email, or portal, providing quality customer service and resolving any issues that may arise.
- Compliance: Review investment documentation to ensure compliance with relevant regulations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations, and Pension and Registered Plan Regulations.
- Quality Assurance: Ensure all keying is processed accurately and is free of errors or deficiencies.
- Reporting and Reconciliation: Balance and reconcile proof suspense or cash in CUC on a daily or periodic basis, identifying outstanding items that need to be followed up with the reconciliation department.
Your Skills and Qualifications
To succeed in this role, you will have:
- A minimum of 2 years' experience in the financial industry.
- Post-secondary education.
- Office Administration experience.
- Strong interpersonal and communication skills – written and oral.
- Superior attention to detail and strong organizational skills.
- The ability to work independently as well as within a group/team environment.
- Strong Customer Service orientation.
- Able to perform well in a high volume, high intensity environment and multi-task.
- Familiarity with MS Office (MS Outlook, MS Word & MS Excel).
- Knowledge of company policies, procedures, and regulatory obligations related to depositing products.
What We Offer
As a Deposit Operations Manager at Equitable Bank, you can expect a competitive salary of $75,000 - $90,000 per year, depending on experience, plus a market-leading RRSP match program and opportunities for growth and development in a dynamic and innovative organization.
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