Technical Support Specialist
7 days ago
At St. Thomas Elgin General Hospital, we are seeking a skilled Technical Support Specialist to join our Information Technology department.
Estimated Salary: $27.92 - $31.05 per hour
This is a full-time position that requires the successful candidate to provide first-level support to customers in a fast-paced environment.
Key Responsibilities:
- Ensure the deployment and operations of equipment
- Receive, prioritize, document, and actively resolve end-user requests or escalate incidents as necessary
- Use HelpDesk software, remote support tools, and visits to customers to resolve problems
- Maintain access logs, documentation, procedures, checklists, and other materials
- Educate customers formally and informally throughout the course of business
Requirements:
- Post-secondary diploma/degree in an Information Technology program
- Minimum of two (2) years' experience within the last three (3) years in a help desk/IT setting providing support
- Experience deploying and troubleshooting computers, thin clients, peripherals, and software
- Advanced knowledge with Microsoft Office Software including Word, Excel, PowerPoint, Outlook, and SharePoint
- Demonstrated skills in communication with clients in different areas of an organization, training users
- Ability to ensure confidentiality
- Physical ability to set up workstations and peripheral equipment of 20-50 lbs. (with assistance if needed)
Benefits:
- Flexible scheduling to accommodate occasional changes in hours when required
- Opportunity to work in a multi-task environment with minimal supervision
- Professional development opportunities
About Us:
We are a healthcare organization dedicated to delivering high-quality patient care. Our team is committed to excellence, innovation, and teamwork. We offer a supportive work environment, competitive compensation, and opportunities for growth and development.
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