Customer Service Representative

6 days ago


Ottawa, Ontario, Canada Royal Bank of Canada Full time
Job Overview
Royal Bank of Canada is seeking a highly skilled and motivated Client Advisor to join our team in Ottawa. As a Client Advisor, you will play a key role in delivering exceptional client experiences, building long-term relationships, and driving sales growth.

About the Role
This is an exciting opportunity for candidates to express their interest in part-time and full-time Client Advisor positions across our Ottawa Communities. The ideal candidate will have a strong passion for putting clients first, excellent problem-solving skills, and the ability to build strong relationships with clients.

Responsibilities
- Proactively engage with clients in all areas of the branch and in the community to understand their banking needs and provide help and advice.
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience and drive sales growth.
- Respond to client-initiated contact, assisting them with a range of financial transactions.
- Actively listen and engage clients in conversation to further understand their individual needs.
- Proactively take ownership of resolving and preventing client banking problems.

Requirements
- Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).

What We Offer
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
- Continued opportunities for career advancement and professional development.
- World-class sales training, coaching, and development opportunities.
- Support from a dynamic, collaborative, progressive, and high-performing team.

Compensation Package
The estimated annual salary for this position is between $60,000-$80,000, depending on experience and qualifications.

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