Service Advisor
2 weeks ago
About the Job:
We are seeking a skilled Service Advisor to join our team at Performance Auto Group. As a Service Advisor, you will be responsible for delivering exceptional customer service, identifying and recommending service maintenance and repairs, and working closely with technicians to ensure timely and efficient service delivery.
Key Responsibilities:
- Greets customers in a courteous and professional manner
- Identifies and recommends service maintenance and repairs for customers
- Works with technicians to identify required maintenance and repairs
- Prepares repair orders and updates databases with relevant details
- Provides service recommendations and estimated costs to customers
- Performs road tests of customer vehicles to assess customer concerns
- Ensures customer satisfaction meets company and manufacturers' standards
Requirements:
- Valid Ontario Driver's License and good driving record
- 1-3 years of service advisor experience preferred
- CDK experience is an asset
- Professional, friendly, and customer-oriented with high emphasis on good CSI and selling capabilities
- Ability to sell and recommend maintenance and repairs to customers
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