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Product Advisor

1 month ago

Brampton, Ontario, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Product Advisor to join our team at OpenRoad Honda. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities
  • Provide exceptional customer service by determining each prospective client's vehicle needs and promoting new business.
  • Sell new and pre-owned vehicles, and demonstrate vehicles to customers.
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment.
  • Use closing techniques effectively and be profit-minded when closing.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan and organize how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
  • Attend department meetings as required.
  • Follow company safety policies and practices and immediately report any accidents to a Manager/Supervisor.
Requirements
  • Good interpersonal skills and ability to communicate with others.
  • The ability to work effectively with all levels of the organization.
  • Strong computer skills, including internet and MS Office, with the ability to maintain records using a computerized system.
  • Effective negotiation skills and ability to make sound decisions.
  • A Current OMVIC License and a valid Ontario Driver's License with a good driving record.