Enterprise Architecture Expert Implementation Specialist

6 days ago


Vancouver, British Columbia, Canada ServiceNow Full time
Job Description

We are seeking a skilled Enterprise Architecture Expert to join our team as an Implementation Specialist. In this role, you will work closely with customers to drive consumption, adoption, and customer satisfaction of our ServiceNow platform.

About the Role:

  • You will be responsible for consulting with customers and guiding them in transitioning business requirements to configuration requirements of our ServiceNow SPM products.
  • As a process expert, you will lead customers in their efforts to improve their processes by leveraging our EA products using ServiceNow best practices.
  • Our ideal candidate will have hands-on experience implementing enterprise architecture tools or platforms and a strong understanding of architectural modeling such as ArchiMate and BPMN.
  • You will also have experience working with cloud computing, digital transformation, and modern IT architectures.
  • A background in TOGAF or similar architecture certification is highly desired.

About You:

  • 5+ years of consulting experience for complex, global organizations
  • 7+ years of experience with Enterprise Architecture as an implementor or in a support position for an Enterprise Architecture program
  • Strong problem-solving mindset with a focus on customer success and delivering value
  • Excellent communication and presentation skills with proficiency in Visio, Word, and PowerPoint
  • A proven ability to lead customer-facing projects and manage complex technical solutions

Benefits: We offer a competitive salary range of $135,300 CAD to $236,700 CAD, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, flexible time away, family leave programs, and ESPP.

Equal Opportunity Employer: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation, please contact us for assistance.



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