ServiceNow Sr. Delivery Manager

4 weeks ago

Vancouver, British Columbia, Canada Fujitsu Full time

Fujitsu is seeking a highly experienced ServiceNow Sr. Delivery Manager to lead our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.

Job Description & Requirements:

Qualifications

  • Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business
  • Problem Solving and Decision Making: Actively seeks input from pertinent sources to make timely and well-informed decisions
  • Experience in Agile project management methodology, tools and templates
  • Effective communicator with excellent written and verbal communication skills. Ability to articulate clearly in high stress situation
  • Strong conflict resolution, negotiation and influencing skills
  • Excellent understanding of business objectives and goals
  • Excellent interpersonal/communication and presentation skills
  • Self-motivated with the ability to work independently toward established goals
  • Ability to multitask, solve problems resourcefully, and work well under pressure
  • Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables
  • Preferred Skills –PMP Certification, ITIL Certification, Scrum Certification
  • Ability to Travel
  • Bachelor's degree with at least 10 years of relevant experience
  • 5+ Years Implementation experience of ServiceNow or similar tools

Responsibilities

  • Responsible to direct and manage the entire program lifecycle, from initial customer engagement through support and project review
  • Perform the relevant project management processes – as per waterfall/Agile methodology
  • Monitor and control the work to ensure that the project remains on track and in control
  • Interface and communicate with project team, management and stakeholders
  • Delivery of projects aligned to overall business and technology strategies and architectures
  • Work within defined governance processes
  • Delegate tasks and responsibilities to appropriate personnel
  • Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan
  • Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and track project timelines and milestones using designated tools
  • Support development of business cases with stakeholders for new ServiceNow modules
  • Serve as a primary customer contact for the project
  • Provide status and efficiently communicate to Customer and other stakeholders
  • Proactively manage changes in project scope, identify issues and managing risks
  • Coach, mentor, motivate and supervise project team members
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration

Fujitsu is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans

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