Automotive Service Representative

3 weeks ago

Clinton, Canada Tirecraft Full time

Service Advisor Opportunity at Tirecraft

Tirecraft, a proudly Canadian owned and operated expert in tires and automotive services, is seeking a motivated Service Advisor to excel in a dynamic role.

About the Role

As a Service Advisor, you will be the driving force behind exceptional service, connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs.

Key Responsibilities

  • Write up work orders for all sales and service transactions and present to the Technicians.
  • Take all service calls, write up work orders, and dispatch Tire Service Techs accordingly.
  • Invoice all product and service sales once complete and process payment immediately.
  • Handle sales and service at the front counter and on the telephone, with a focus on facilitating the best possible customer service.
  • Monitor all service activities to ensure work is completed on a first-in, first-out basis and in a timely manner.
  • Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
  • Complete product adjustments, including manufacturer claim forms, on a timely basis.
  • Maintain product and service displays in a marketable and clean appearance.

Requirements

  • Previous experience in a leadership position.
  • Previous experience in retail and commercial tire/automotive industry an asset.
  • Valid Driver's License with a clean abstract.
  • Computer literate.
  • Basic mechanical and tire understanding.
  • Strong communication skills (verbal and written).

Benefits

  • Benefits Package including Health and Dental coverage + more.
  • Employee Assistance Program (EAP).
  • Employee Purchase Program (deals deals deals).
  • Birthday off with pay.
  • Endless paid training.
  • Ministry Certification(s) available.
  • Future ownership opportunities; Employee Stock Ownership Plan.

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