Service Advisor

4 weeks ago

Clinton, Canada Tirecraft Full time

Service Advisor Opportunity at Tirecraft

Tirecraft, a proudly Canadian owned and operated expert in tires and automotive services, is seeking a motivated Service Advisor to excel in a dynamic role. As a Service Advisor, you will be the driving force behind exceptional service, connecting customers with top-tier automotive solutions.

About the Role

As a Service Advisor, you will be responsible for:

  • Writing up work orders for all sales and service transactions and presenting to the Technicians.
  • Taking all service calls, writing up work orders, and dispatching Tire Service Techs accordingly.
  • Invoicing all product and service sales once complete and processing payment immediately.
  • Handling sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
  • Monitoring all service activities to ensure work is completed on a first-in-first-out basis and in a timely manner.
  • Providing Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
  • Completing product adjustments, including manufacturer claim forms, on a timely basis.
  • Maintaining product and service displays in a marketable and clean appearance.

Requirements

To be successful in this role, you will need:

  • Previous experience in a leadership position.
  • Previous experience in retail and commercial tire/automotive industry an asset.
  • A valid Driver's License with a clean abstract.
  • Computer literacy.
  • Basic mechanical and tire understanding.
  • Strong communication skills (verbal and written).

Benefits

Tirecraft offers a comprehensive benefits package, including:

  • Health and Dental coverage.
  • Employee Assistance Program (EAP).
  • Employee Purchase Program (deals deals deals).
  • Birthday off with pay.
  • Endless paid training.
  • Ministry Certification(s) available.
  • Future ownership opportunities; Employee Stock Ownership Plan.

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