Subrogation Claims Specialist

4 weeks ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a talented Subrogation Claims Specialist to join our team and contribute to our mission of delivering a superior client experience.

About the Role

We're seeking a highly motivated and organized individual to play a critical part in our claims recovery process. As a Subrogation Claims Specialist, you will be responsible for setting up property damage subrogation claims for recovery on claims coded for subrogation potential. You will identify the liable third party and obtain their insurance carrier's claim information, ensuring timely and accurate subrogation recovery.

Key Responsibilities

  • Obtain liable third-party claim information to expedite the subrogation demand process
  • Investigate and secure required third-party claim information when drivers receive minimal or no third-party information at the time of the accident
  • Conduct online research to locate the at-fault party or request additional reports to obtain this information
  • Investigate and resolve claims when correspondence sent through the post office is returned "undeliverable"
  • Communicate with the third party when necessary to obtain their auto insurance information
  • Report claims to the at-fault party's insurance and document their claim information
  • Communicate in a professional, consistent, and timely manner with insurance carriers, insurance agents, at-fault third parties, and our customers' drivers to increase our potential to recover
  • Properly document claims and manage claim workflow, subrogation notes, and subrogation statuses to provide customers and staff with visibility and understanding of the process
  • Daily ordering, management, and review of police reports as assigned

Requirements

  • High School diploma or equivalent
  • College degree and 1+ year of business professional phone experience or 3+ years of business professional phone experience and administrative experience required
  • Previous Subrogation/claims processing or recovery background preferred
  • Microsoft Office Suite (Word, Outlook, Excel) knowledge
  • Must be able to handle difficult conversations and exhibit conflict management skills
  • Ability to navigate approved internet sites to research needed information
  • Position affords a considerable degree of independence and strong time management skills are necessary

What's in it for You

At Element Fleet Management, we offer a culture of innovation, empowerment, decision-making, and accountability. Our comprehensive health and welfare benefits serve the needs of you and your family, fostering a culture of wellness. Additional benefits and amenities include paid time-off programs (vacation, sick leave, and holidays).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.

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