Subrogation Claims Specialist

4 days ago

Mississauga, Ontario, Canada Element Fleet Management Full time

About the Role

We are seeking a highly skilled Subrogation Claims Specialist to join our team at Element Fleet Management. As a key member of our team, you will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Key Responsibilities

  • Obtain liable 3rd party claim information to expedite the subrogation demand process
  • Investigate and secure required third-party claim information when a driver receives minimal or no third-party information at the time of the accident
  • Conduct online research to locate the at-fault party or request additional reports to obtain this information
  • Investigate and resolve claims when correspondence sent through the post office is returned "undeliverable"
  • Communicate with the 3rd party when necessary to obtain their auto insurance information
  • Report claims to the at-fault party's insurance and document their claim information
  • Communicate in a professional, consistent, and timely manner with insurance carriers, insurance agents, at-fault 3rd parties, and our customer's driver to increase our potential to recover
  • Properly document claims, and manage claim workflow, subrogation notes, and subrogation statuses to provide customers and staff with visibility and understanding of the process
  • Daily ordering, management, and review of police reports as assigned

Requirements

  • High School diploma or equivalent
  • College degree and 1+ year of business professional phone experience or 3+ years of business professional phone experience and administrative experience required
  • Previous Subrogation/claims processing or Recovery background preferred
  • Microsoft Office Suite (Word, Outlook, Excel) knowledge
  • Must be able to handle difficult conversations and exhibit conflict management skills
  • Ability to navigate approved internet sites to research needed information
  • Position affords a considerable degree of independence and strong time management skills are necessary

What We Offer

  • A culture of innovation, empowerment, decision-making, and accountability
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process, please send an email to or call (800) 665-9744.

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