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Customer Support Specialist I

2 months ago

Vancouver, British Columbia, Canada Skilljar Full time
Customer Support Specialist I Join Our Team as a Customer Support Specialist I

This role is a fantastic opportunity to join our growing Support team in Vancouver, Canada, as a fully remote Customer Support Specialist I. You will be working with a dynamic team to help our customers address and mitigate issues within the Skilljar platform.

About the Role
  • Serve as a contact for customer-facing support and technical requests
  • Own product-related inquiries through to resolution
  • Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
  • Maintain a high level of customer satisfaction to increase customer retention and drive expansion
  • Support our Customer Success team with technical configuration and integration set up as needed
  • Tackle technical issues in partnership with Services and Support Engineers
  • Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
  • Help the business build and update processes as needed
  • Collect customer product requests and drive agile prioritization through Skilljar's development process
About You
  • At least 1 year of experience in a customer-facing support role supporting a technical product, required
  • Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
  • Effective verbal and written communication skills with a passion for client service
  • A highly collaborative teammate who works well in remote environments
  • Outstanding interpersonal skills with a broad range of external and internal teams
  • Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements
  • Experience working with HTML, CSS, and Javascript is highly preferred
About Skilljar

Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

Benefits
  • Health Coverage
  • Flexible Time Off & Paid Holidays
  • Tech Reimbursement
  • 401k Plan