Sales Lead/Key Holder

3 days ago

Richmond, British Columbia, Canada Cole Haan LLC Full time

Job Summary

Cole Haan LLC is seeking a highly motivated and experienced Sales Lead/Key Holder to join our team. As a Sales Lead/Key Holder, you will be responsible for supporting the Store Manager and Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus on Operations, Brand, and Talent.

Key Responsibilities

  • Achieve/exceed personal and store sales goals and performance metrics through the implementation of revenue-building strategies.
  • Assist staff to exceed individual and store goals.
  • Assist leadership team and sales staff to provide a world-class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
  • Supports the Store Manager and Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
  • Monitor and maintain compliance of all company policies and procedures, including all local, state, and federal employment laws to make sound business decisions and communicate/educate all staff members.
  • Partners with the Store Manager and Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
  • Communicates with Store Manager, Assistant Store Manager, and/or directly to Corporate partners regarding product mix, trends, and needs.
  • Holds store keys and regularly participates in store opening and closing functions.

Requirements

  • Part-Time Position
  • Candidates must be at least 16 years of age
  • 2 years retail experience. Specialty and/or footwear retail preferred.
  • Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business and retail consumer which may include nights, weekends, and holidays based on business needs.
  • Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
  • Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office, and other solutions.
  • Excellent verbal and written communication, delegation follow-up, and time management skills.
  • Able to accomplish multiple tasks in a fast-paced environment.
  • Able to work effectively with others in a team-oriented environment and provide excellent customer service.
  • Ability to lift, push, and pull up to 25-50 pounds occasionally.
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time, including repetitive use of upper extremities.

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