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Key Holder

2 months ago

Richmond, British Columbia, Canada MAC Full time
MAC 3rd Key - Acting Assignment/Contract

Job Summary

We are seeking a highly motivated and experienced Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. As a Key Holder, you will be responsible for leading by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets. You will also be responsible for carrying out essential start and end of day cash reconciliation, as well as opening and closing the store on a rotational basis.

Key Responsibilities
  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets
  • Lead by example, modeling the behaviors that the sales team needs to demonstrate
  • Carry out essential start and end of day cash reconciliation
  • Open and close the store on a rotational basis
  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store
  • Develop and implement strategies to improve sales and customer service performance
  • Collaborate with the sales team to achieve sales and customer service targets
  • Provide coaching and mentoring to sales team members to improve their performance

Requirements
  • Proven retail experience, preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Ability to provide proof of right to live and work in the country, if invited to attend for interview

What We Offer
  • Competitive hourly rate, ranging from $19.40 to $29.15, depending on qualifications, skills, experience, and/or budget
  • Opportunity to work with a leading prestige beauty company
  • Chance to develop and implement strategies to improve sales and customer service performance
  • Collaborative and dynamic work environment
  • Opportunity to work with a diverse and talented team