Key Holder

3 days ago

Richmond, British Columbia, Canada MAC Full time
3rd Key - Full Time - MAC Richmond FSS

Job Summary

We are seeking a highly motivated and experienced Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of our store. As a Key Holder, you will play a vital role in leading by example, modeling the behaviors that our sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.
Your outstanding coaching and mentoring skills will enable you to inspire and motivate the sales team to deliver outstanding results. You will also be responsible for carrying out essential start and end of day cash reconciliation, as well as opening and closing the store on a rotational basis.
If you are an ambitious and self-motivated individual with previous retail experience, looking for your first supervisory role, then this is the perfect opportunity for you to develop your skills and advance your career with a leading beauty company.
With a culture that values diversity and inclusion, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Key Responsibilities
  • Provide inspirational, authentic, and personalized customer service
  • Lead by example, modeling behaviors that the sales team needs to demonstrate
  • Carry out essential start and end of day cash reconciliation
  • Open and close the store on a rotational basis
  • Coach and mentor sales team members to achieve sales and customer service targets
  • Develop and implement strategies to improve sales performance and customer satisfaction
  • Collaborate with the Store Manager and Assistant Manager to achieve store goals and objectives
  • Ensure compliance with company policies and procedures
  • Perform other duties as assigned

Requirements
  • Proven retail experience, preferably within the cosmetics industry
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Ability to adapt to changing priorities and deadlines

What We Offer
  • Competitive hourly rate: $18.85 - $28.30 (dependent on qualifications, skills, experience, and budget)
  • Comprehensive benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time
  • Opportunities for career advancement and professional growth
  • A dynamic and inclusive work environment
  • A chance to work with a leading beauty company and contribute to the success of our brand

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