Hotel Guest Services Coordinator

4 weeks ago


Fort Saskatchewan, Alberta, Canada Comfort Inn & Suites Full time

Welcome to Comfort Inn & Suites We are seeking a highly skilled Hotel Guest Services Coordinator to join our team.

Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless guest experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide valuable information on hotel facilities and services to guests.
  • Assist guests with inquiries about local points of interest and attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms, maintaining financial accuracy.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room allocation.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to staff members, providing excellent customer service.
Requirements
  • Secondary (high) school graduation certificate.
  • Ability to work under pressure and maintain attention to detail.
  • Excellent interpersonal skills, with a focus on teamwork and reliability.
  • Flexibility to adapt to changing situations and priorities.


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