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Platform Reliability Engineering Specialist
1 month ago
About the Role
We are seeking a highly skilled Platform Reliability Engineer to join our Global Technology Services Management and Support Team.
The successful candidate will be passionate about building solutions that make life better for others, enabling visibility and comprehension of application health and performance. They will be motivated by opportunities to automate processes to improve system reliability and customers' experience, and to experiment with new technologies and guide others.
Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization.
Your Key Responsibilities
- Collaborating with other teams to provide application monitoring strategy.
- Building and setting up monitoring (Synthetics, APM, Infrastructure) within our Monitoring Platform.
- Building new application monitors, dashboards, and creative solutions.
- Creating automation solutions using scripting languages using APIs.
- Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.
- Create visibility of our myriad of data and help our partners understand this data.
- Supporting and enhancing our current toolset.
- Promoting reliability engineering within our team and beyond.
- Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members.
- Maintaining positive relationships with many internal teams.
- Adapting to evolving priorities.
Requirements and Qualifications
- 1+ years experience working in a technical role in IT (including co-op experiences).
- Coding experience with NodeJS or JavaScript.
- Scripting experience with languages such as PowerShell or Python.
- Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG.
- Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.
- Dedicated and able to work independently with a continuous learning approach.
- A focus and aim for creating excellent customer experiences.
- Innovation, adaptability and curiosity.
- Clear, concise, tactful communication skills.
- Caring for your fellow team mates. Our team is a unit that cares for one another and collaborates together.
Nice to Have
- Jenkins, GIT, automation tools.
- Devo, Azure, Docker, Kubernetes.
- Experienced with mentoring with leadership skills.
- Familiarity and knowledge with AI Operations tooling such as Moogsoft.
- Understanding of Reliability Engineering and the benefits of it.
- A sense of humor because our team likes to have fun
- Vendor management skills.
- Adapt to change and overcome barriers.
- An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge
- Any ITILTM Foundations or Practitioner level certifications (especially Support Operations)
What We Offer
- A competitive salary range between $59,570 - $110,630 per year.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
About Us
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Our Commitment to Diversity and Inclusion
We are committed to fostering an inclusive workplace where everyone thrives. We lead with our values every day and bring them to life together. We invite you to help redefine the future of financial services with us.
