Bilingual Customer Service Representative
1 week ago
Unlock Your Potential as a Bilingual Customer Service Associate
At CA09 Labatt Brewing Company Limited, we're looking for a highly skilled and multilingual customer service professional to join our team. As a Bilingual Customer Service Associate, you'll be the first point of contact for our consumers, suppliers, retailers, and employees, providing exceptional service and support through various communication channels.
Key Responsibilities:
- Manage all aspects of customer service, including inbound phone, email, online chat, and outbound follow-up services.
- Provide accurate and timely information to clients, resolving or forwarding requests in accordance with established procedures.
- Perform a variety of moderately complex administrative tasks, including registering contact details into ticketing applications.
Requirements:
- High School Diploma or Equivalent
- Excellent written and verbal communication skills in French and English
- Previous customer service experience, preferably in a contact center environment
- Strong digital literacy and ability to work with websites, databases, and Microsoft Office applications
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Why Labatt?
We're a company that values our people and provides opportunities for growth and development. As a Bilingual Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a meaningful impact in our communities.
Equal Opportunity Employer
At Labatt Breweries of Canada, we're committed to maintaining a welcoming, safe, and inclusive environment for every person, regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.
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