Healthcare Information Associate
2 months ago
We are seeking a highly skilled and detail-oriented Medical Information Specialist to join our team at CB Canada. As a Medical Information Specialist, you will play a critical role in providing accurate and timely medical information to patients, healthcare professionals, and clients.
Key Responsibilities- Medical Information Provision: Respond to medical inquiries from patients, healthcare professionals, and clients in English and/or French, providing accurate and up-to-date information on assigned products.
- Adverse Event Reporting: Recognize, triage, and forward adverse events to appropriate personnel as per procedures and within strict defined timelines.
- Product Quality Complaints: Recognize, triage, and forward product quality complaints to appropriate personnel as per procedures and within strict acceptable timelines.
- Database Management: Enter all medical information requests into the designated database.
- Product Information Maintenance: Maintain and develop current product information, frequently asked questions, standard letters, and other relevant medical information material in the designated database for assigned products.
- Reporting and Analysis: Develop reports to provide to clients summarizing key performance indicators (KPIs). Generate agreed-upon reports in a timely fashion. Investigate any questions from clients in relation to these reports.
- Client Communication: Work directly with internal and external clients to request additional information or clarification as necessary.
- Complex Enquiry Response: Develop responses to complex enquiries based on the literature in a timely manner.
- Audit Preparation: Assist in audit preparation.
- Research and Documentation: Conduct literature searches as required. Sort incoming faxes and documents. File source documentation.
- Other Tasks: Perform other tasks assigned by the Director and/or Manager, as needed.
- Education: Bachelor degree in a healthcare-related discipline.
- Language: Fluent in English and French; bilingualism is an asset.
- Experience: 3-5 years' experience in medical information, drug safety, clinical research, or equivalent and related experience in the pharmaceutical industry.
- Communication Skills: Ability to engage well over the telephone with patients, consumers, and healthcare professionals. Excellent writing skills. Can-do attitude, with proven ability to meet strict deadlines.
- Availability: Able to work any 8-hour shift between 7:00 AM - 9:00 PM, if necessary.
- Communication: Ability to communicate effectively both orally and in writing.
- Telephone Etiquette: Professional telephone etiquette; active listening and pleasant speaking.
- Medical Information Translation: Able to translate complex medical information to consumers and healthcare professionals.
- Interpersonal Skills: Effective interpersonal skills.
- Organizational Skills: Effective organizational skills, attention to details.
- Time Management: Ability to consistently meet deadlines.
- Problem-Solving: Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
- Presentation Skills: Excellent presentation skills.
- Software Skills: Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
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