Customer Service Operations Manager

2 weeks ago


Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
About Rama Gaming House – Scarborough

Rama Gaming House – Scarborough is a leading gaming establishment in the area, known for its exceptional customer service and exciting game offerings.

Job Title: Customer Service Operations Manager

Salary: $60,000 - $80,000 per year

About the Role

We are currently seeking a skilled Customer Service Operations Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our customer service department, ensuring that all guests receive exceptional service and support.

The ideal candidate will have at least 1-2 years of experience in a similar role, with a strong background in customer service and team management. They will also possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • To coordinate activities with other work units or departments
  • To establish work schedules and procedures
  • To perform same duties as workers supervised
  • To prepare and submit reports
  • To resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • To assist clients/guests with special needs
  • To coordinate, assign and review work
  • To hire and train staff in job duties, safety procedures and company policies
  • To maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • To requisition materials and supplies

Requirements:

  • Casino Gaming License
  • Criminal record check
  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Overtime required
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player

Benefits:

  • Bonus
  • Gratuities

About the Company:

Rama Gaming House – Scarborough is committed to providing an inclusive and diverse work environment. We offer a range of benefits, including competitive salary, bonuses, and gratuities. If you are a motivated and experienced professional looking for a new challenge, please apply today



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