Customer Service Operations Manager

1 week ago


Toronto, Ontario, Canada HWY 401 Warden Pet Hospital PR Full time

We are seeking a highly organized and detail-oriented Customer Service Operations Manager to join our team at HWY 401 Warden Pet Hospital PR.

The estimated annual salary for this position is around $45,000 - $60,000, depending on experience and qualifications.

In this role, you will be responsible for arranging and coordinating seminars, conferences, and other events. You will also plan and control budgets and expenditures, establish and implement policies and procedures, and record and prepare minutes of meetings and seminars.

Your tasks will include determining and establishing office procedures and routines, planning and developing recruitment strategies, managing contracts, and answering telephone calls and messages. Additionally, you will oversee the analysis of employee data and information, answer electronic enquiries, and develop communication strategies.

You will also compile data, statistics, and other information, oversee the preparation of reports, respond to employee questions and complaints, order office supplies, and maintain inventory. Furthermore, you will arrange travel, make reservations, greet people, direct them to contacts or service areas, set up and maintain manual and computerized information filing systems, and type and proofread correspondence and documents.

You will be responsible for assigning, coordinating, and reviewing projects and programs, as well as planning, organizing, directing, controlling, and evaluating daily operations.

This is a full-time position with an estimated 35-40 hours of work per week. The language of work is English.



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