Site Reliability Engineer

2 weeks ago


Montreal, Quebec, Canada Electronic Arts Full time

Unlock the Power of Digital Experiences with Electronic Arts

About the Role

We're seeking a talented Site Reliability Engineer to join our team at Electronic Arts. As a key member of our Player Quality Insights (PQI) Labs, you'll be responsible for delivering exceptional digital experiences to our players worldwide.

In this critical role, you'll work closely with our teams to design, implement, and maintain the technical infrastructure that supports our playtesting labs. Your focus will be on ensuring seamless content delivery, technical setup, teardown, and maintenance of lab infrastructure.

You'll have the opportunity to work on diverse projects, collaborating with cross-functional teams to develop systems, processes, and best practices for content delivery and playtesting. With your expertise, we aim to prioritize player satisfaction while meeting development constraints.

Responsibilities
  • Prioritize player-centric content delivery while considering development constraints such as timelines, platforms, and budgets.
  • Manage the technical setup, teardown, and maintenance of playtesting labs infrastructure.
  • Set and execute operational objectives in alignment with global peers.
  • Monitor lab performance and provide necessary support and guidance to stakeholders.
  • Develop, implement, and adhere to new test plans and procedures.
  • Analyze process changes for increased efficiency and productivity.
  • Maintain compliance with company policies, safety rules, and regulations.
Requirements
  • Minimum 2 years' experience working directly with platforms and networks (PC, Gaming Console, Mobile, Cloud).
  • Strong knowledge of IT production lifecycle stages and processes.
  • Experience working in diverse and distributed teams.
  • Ability to advocate for player-centric principles.
  • Familiarity with desktop support hardware and software troubleshooting, imaging, and LAN/WAN management.
  • Preferred experience with Open Broadcast Studio (OBS), creating scenes, installing peripherals within OBS.
  • 3+ years' experience working directly with Virtualization, Containerization, Cloud computing (AWS preferred), VMWare ecosystems Kubernetes, or Docker.
  • Exemplary communication, analytical skills, and high attention to detail.
What We Offer

As a valued member of our team, you'll enjoy a competitive salary of $120,000 annually, comprehensive benefits package, and opportunities for professional growth and development.

We're an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and perspectives.



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