Customer Service Representative

3 weeks ago

Burlington, Ontario, Canada Quadra Chemicals Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Quadra. As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service.

Key Responsibilities

  • Communicate with customers via phone and email.
  • Processing and validating customer orders in Quadra's ERP system and following up needs and requests through Salesforce.
  • Monitoring orders through the sales cycle to ensure on time delivery to customers.
  • Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
  • Ensuring that customer requests and issues are handled satisfactorily and in accordance with the companies' guidelines.
  • Assisting customers with requests and inquiries; documentation, pricing, samples. Etc.
  • Working collaboratively with your assigned Accounts Managers to connect to customers' needs.
  • Ensuring customer details and requirements are maintained and communicated internally.
  • Working in synergy with other departments to ensure full customer focus.
  • Following best practices, procedures, and customer excellence standards.

Requirements

  • A postsecondary diploma in administration, business, communication or in a related field would be an asset.
  • Minimum of 3+ years of relevant experience as Customer Service experience in a distribution, logistic or manufacturing environment.
  • Proven experience of strong communication over the phone and via email.
  • Possess a strong work ethic and a passion to succeed; compassion, integrity, and honesty are very important qualities to have.
  • Proven ability to work independently and in a team environment.
  • A desire to work in an environment where decisions must be made quickly and under pressure.
  • Excellent interpersonal, communication and analytical skills.
  • Excellent organizational and problem-solving skills.
  • Strong computer skills with the Microsoft Office Suite and with an order and inventory system; Experience on JD Edwards and Salesforce would be considered as a strong asset.

About Quadra

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work certified organization. In addition to being Great Place to Work certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years You will work with dynamic colleagues who are eager to share their knowledge with you.

Benefits

  • Competitive salary and generous performance incentive program
  • Full benefits coverage (dental, medical, etc.)
  • Programs offered to employees to improve their quality of life (Wellness Portfolio)
  • Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician.
  • Virtual wellness and mental health programs with a global healthcare leader.
  • Retirement plan with a match and several long-term investment programs
  • Vacation, personal days and flex days.
  • Caring for each other and having fun are part of our core values
  • A company that promotes diversity, equity, and inclusion.
  • Digital environment.
  • Customized training built for you.
  • Opportunities for advancement and professional development; a growing company that focuses on its people
  • Participate in various internal and external trainings.
  • Possibility of joining various company committees.
  • Social activities organized by the company.
  • Employee recognition program (years of service, merit awards, etc.)
  • Private and family-owned company with a solid infrastructure.
  • Employee assistance program (EAP)
  • And much more

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