Security Console Operator

1 month ago


Ottawa, Ontario, Canada Paladin Security Full time

Overview

Paladin Security is committed to providing exceptional security services to our clients. We are seeking a highly skilled and experienced Security Console Operator to join our team.

Job Responsibilities

  • Dispatch alarm and occurrence responses in a timely and efficient manner
  • Coordinate scheduling changes, book-offs, and other administrative tasks
  • Document all information into comprehensive reports
  • Escalate situations to stakeholders as required
  • Ensure necessary procedures are followed in the event of emergencies
  • Liaise with local emergency services and client personnel
  • Provide briefings to management, supervisors, and staff as required
  • Patrol designated areas
  • Perform other duties as assigned

Requirements

  • Experience in a control room with CCTV and access card systems
  • Valid Security License for the province of Ontario
  • Valid (WSIB Approved) First Aid Certificate Level C

Skills/Knowledge/Abilities

  • Functional ability with the Windows operating system and Windows Office software
  • Ability to multitask and prioritize tasks
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written; French is considered a strong asset
  • Ability to function independently and multi-task effectively in a dynamic environment


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