IT Support Technician

3 weeks ago

Montreal, Quebec, Canada Fiera Capital Corporation Full time

At Fiera Capital

We strive to create a culture of purpose that fosters growth, empowerment, and inclusivity. Our approach to employee experience is tailored to your needs and ambitions:

  • Your Inclusive Experience: We cultivate a safe, trusting, and inclusive work environment.
  • Your Growth & Empowerment: We have ambitious growth goals for our firm, making us a great place to advance your career.
  • Your Rewards & Recognition: We value our people and their contributions, reflected in our competitive compensation and benefits packages and collaborative culture.
  • Your Wellness Your Way: We create a healthy work environment and offer programs designed to support our employees' wellbeing.

What we are looking for:

Under the supervision of the Supervisor, IT-Services, the technician provides first-level IT support to users, working in a call center environment.

Position type: 6-month contract

Your responsibilities:

In the course of their duties, the incumbent will perform the following tasks:

  • Respond to IT incidents and requests.
  • Transfer requests and incidents to a more specialized level of support when necessary.
  • Identify and document recurring problems, making recommendations for corrective measures and participating in their implementation when possible.
  • Occasionally prepare and replace computer workstations when the local group responsible for preparation cannot respond within the required time.
  • Maintain the inventory of IT assets rigorously.
  • Help resolve IT incidents remotely when necessary.
  • Guide and train users on best practices whenever possible and needed.
  • Maintain and improve the IT work desk, stockroom, etc.
  • Contribute to the documentation of IT incident resolution processes.

Must have requirements to be successful in this role:

  • College or professional diploma in computer science or any other relevant discipline.
  • Very good verbal and written communication skills.
  • Autonomy and ability to work effectively in a team.
  • Good knowledge of Windows 10, Office 365 environment, iPhone, and Android devices.
  • Excellent knowledge of French and English (oral and written).
  • Asset, level 1 IT Support experience.
  • The technician must be available to start early (7:30 am) or finish late (6:00 pm).

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