Security Guard with Excellent Customer Service Skills

2 weeks ago


Toronto, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled and experienced Security Guard to join our team at Paladin Security. As a Security Guard, you will play a critical role in maintaining a safe and welcoming environment for our tenants, guests, and employees.

About the Job

This is a full-time position working continental nights (2000-0800) from Monday to Sunday. The ideal candidate will have a minimum of 1 year of experience working in security or a related field and possess excellent interpersonal, communication, and decision-making skills. You will be responsible for providing exceptional customer service, ensuring compliance with our standards and regulations, and performing regular patrols of assigned areas.

Key Responsibilities

• Provide exceptional customer service to enhance the customer experience
• Ensure compliance with our standards, rules, and regulations
• Perform highly visible patrols of assigned patrol areas and engage with tenants, guests, and employees on an ongoing basis
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance
• Work closely with other departments to provide customer service support to tenants, guests, and employees
• Maintain strong knowledge of activities and special events at the property and assist visitors and guests during their visit
• Assist visitors, guests, and tenants' employees with specific problems such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.
• Protect the property and maintain a safe and welcoming environment
• Enforce the rules and regulations in a fair and responsible manner
• Report and follow up on hazards and/or deficiencies identified during duty
• Observe and report criminal activity to the police and assist them upon arrival
• Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
• Prepare written reports using our standard report-writing program
• Deal with trespassers and unauthorized persons found on the property in a fair and safe manner
• Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
• Facilitate access to restricted areas for authorized persons and control vehicle traffic on the property
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
• Regular keyboarding and record keeping in written logs required
• Close and secure doors to prevent heat loss during colder seasons and shut off excess lighting where suitable to assist in the reduction of power consumption

Certification Requirements

• Valid Ontario Security Guard License
• Valid First Aid and CPR Level C certification issued by a WSIB-approved provider
• Fully vaccinated against COVID-19 (minimum 2 doses)

Additional Information / Benefits

Paladin Security has a diverse workforce and is committed to providing accommodation for people with disabilities through the interview process and while employed. We thank all applicants for their interest, but only those short-listed will be contacted for an interview. This job reports to the Client Service Manager and offers a competitive salary of $18.73/hour. Additional benefits include medical insurance, dental insurance, vision insurance, and paid sick days.
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