Project Coordinator Position
4 days ago
Job Title: Project Coordinator
About the Job:
- We are seeking a dedicated professional Web Project Coordinator in a junior role to join our team on a full-time basis with a strong customer focus and a background in project coordination as well as web-based products and services.
- The successful candidate will be an integral part of the Web Implementation Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to smaller project coordination, implementation, and assisting with the growth and management of the company's reference account base.
Responsibilities:
- Be the point person for the project on the Jonas side to the club.
- Coordinate all aspects of the project from kick-off, scheduling and go-lives ensuring client is updated through all aspects of the project.
- Handle smaller projects with faster turnaround times (30-60 days).
- Could be handling up to 30 projects at once in various overlapping stages (seasonality could increase this).
- Responsible for setting client expectations, keeping project on track.
- Responsible for communicating to all parties if obstacles are encountered that delay the project.
- Keep project notes updated in our CRM.
- Troubleshoot Client Issues in a timely manner.
- Collaborate with other departments or offices as necessary to expedite resolutions.
- Promote and maintain a high quality, professional, service-oriented company image among clients.
- Coordinate and/or provide Remote Training and Support via Internet to clients.
Requirements:
- Bachelor's degree / college diploma.
- Customer service experience preferably in the software industry.
- Beginner Project Management Experience or certificate experience in Project Management.
- Outstanding communication skills (oral and written).
- Strong Organizational skills a must.
- Time Management Skills a must. Able to manage multiple priorities and deliver quality results on time.
- Must be able to work independently as well as coordinate efforts with other team members.
- Flexibility on hours if projects needed to adjust to international client needs.
- Proven ability to problem solve and teach others.
- Experience in Golf Club Industries, Hotel or other related Hospitality Industries would be a definite asset.
- Experience with Web solutions an asset.
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