Project Coordinator Position

4 days ago


Markham, Ontario, Canada EWS Group Full time

Job Title: Project Coordinator

About the Job:

  • We are seeking a dedicated professional Web Project Coordinator in a junior role to join our team on a full-time basis with a strong customer focus and a background in project coordination as well as web-based products and services.
  • The successful candidate will be an integral part of the Web Implementation Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to smaller project coordination, implementation, and assisting with the growth and management of the company's reference account base.

Responsibilities:

  • Be the point person for the project on the Jonas side to the club.
  • Coordinate all aspects of the project from kick-off, scheduling and go-lives ensuring client is updated through all aspects of the project.
  • Handle smaller projects with faster turnaround times (30-60 days).
  • Could be handling up to 30 projects at once in various overlapping stages (seasonality could increase this).
  • Responsible for setting client expectations, keeping project on track.
  • Responsible for communicating to all parties if obstacles are encountered that delay the project.
  • Keep project notes updated in our CRM.
  • Troubleshoot Client Issues in a timely manner.
  • Collaborate with other departments or offices as necessary to expedite resolutions.
  • Promote and maintain a high quality, professional, service-oriented company image among clients.
  • Coordinate and/or provide Remote Training and Support via Internet to clients.

Requirements:

  • Bachelor's degree / college diploma.
  • Customer service experience preferably in the software industry.
  • Beginner Project Management Experience or certificate experience in Project Management.
  • Outstanding communication skills (oral and written).
  • Strong Organizational skills a must.
  • Time Management Skills a must. Able to manage multiple priorities and deliver quality results on time.
  • Must be able to work independently as well as coordinate efforts with other team members.
  • Flexibility on hours if projects needed to adjust to international client needs.
  • Proven ability to problem solve and teach others.
  • Experience in Golf Club Industries, Hotel or other related Hospitality Industries would be a definite asset.
  • Experience with Web solutions an asset.

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