Web Project Coordination Role

3 days ago


Markham, Ontario, Canada EWS Group Full time
About the Company

We are EWS Group, a leading provider of enterprise management software solutions to the country and golf clubs, foodservice, construction, fitness & sports, attractions, salon & spa, education, radiology/laboratory information systems, and product licensing industries.

Our Vision

At EWS Group, we strive to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

About the Role

We are looking for a dedicated professional Web Project Coordinator in a junior role to join our team on a full-time basis with a strong customer focus and a background in project coordination as well as web-based products and services.

The successful candidate will be an integral part of the Web Implementation Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to smaller project coordination, implementation, and assisting with the growth and management of the company's reference account base.

As a Web Project Coordinator, you will be responsible for:

  • Being the point person for the project on the Jonas side to the club.
  • Coordinating all aspects of the project from kick-off, scheduling and go-lives ensuring client is updated through all aspects of the project.
  • Handling smaller projects with faster turnaround times (30-60 days).
  • Could be handling up to 30 projects at once in various overlapping stages (seasonality could increase this).
  • Responsible for setting client expectations, keeping project on track.
  • Responsible for communicating to all parties if obstacles are encountered that delay the project.
  • Keeping project notes updated in our CRM.
  • Troubleshooting Client Issues in a timely manner.
  • Collaborating with other departments or offices as necessary to expedite resolutions.
  • Promoting and maintaining a high quality, professional, service-oriented company image among clients.
  • Coordinating and/or providing Remote Training and Support via Internet to clients.

Requirements:

  • Bachelor's degree / college diploma.
  • Customer service experience preferably in the software industry.
  • Beginner Project Management Experience or certificate experience in Project Management.
  • Outstanding communication skills (oral and written).
  • Strong Organizational skills a must.
  • Time Management Skills a must. Able to manage multiple priorities and deliver quality results on time.
  • Must be able to work independently as well as coordinate efforts with other team members.
  • Flexibility on hours if projects needed to adjust to international client needs.
  • Proven ability to problem solve and teach others.
  • Experience in Golf Club Industries, Hotel or other related Hospitality Industries would be a definite asset.
  • Experience with Web solutions an asset.

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