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Front Desk Associate

2 months ago

MontTremblant, Canada Marriott Residence Inn Mont Tremblant Manoir Labelle Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott Residence Inn Mont-Tremblant Manoir Labelle. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently and professionally check guests in and out, assigning rooms and handling special requests.
  • Reservation Management: Take, change, or cancel reservations, and inform guests of hotel policies.
  • Guest Concerns: Proactively address guest concerns and implement the service gap recovery plan to ensure a positive experience.
  • Communication: Exchange information with housekeeping regarding unit status, VIPs, priorities, early or extended departures.
What We Offer
  • Discounts: Enjoy discounts on food and beverages at our hotel and other Marriott properties.
  • Annual Bonus: Receive an annual bonus of up to $300.
  • Employee Recognition: Participate in various employee recognition programs.
  • Training Opportunities: Take advantage of various training programs to enhance your skills and career growth.
  • Free Uniforms: Receive free uniforms as part of our employee benefits.

We are committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.