Multi-Service Operations Manager
2 weeks ago
At COGIR Immobilier, our company culture is built on strong relationships and teamwork. As a key member of our team, the Multi-Service Center Manager plays a vital role in ensuring the success of our multi-service center. This position is responsible for maintaining excellent relationships with business partners and service users, while also driving customer satisfaction and quality standards.
Key Responsibilities
- Ensure compliance with partner files, including accreditations and insurance.
- Monitor CMS quality standards, focusing on customer service and physical locations.
- Drive customer satisfaction objectives, targeting residents and partners alike.
- Develop existing services by optimizing partner visibility.
- Establish intervention plans as needed.
- Foster relationships with potential clients and CMS partners.
- Maintain accurate CMS data through regular updates.
- Organize and coordinate CMS events.
- Participate in market development activities and stay abreast of job market opportunities.
- Contribute to the management committee to improve processes.
- Solicit potential clients through targeted outreach.
Requirements
- High school diploma with experience in sales and customer service.
- Minimum of 2 years of experience in a similar field.
- Advanced knowledge of Microsoft Office, including Word, Excel, and Outlook.
- A valid driver's license.
- Experience in personnel management is an asset.
Benefits
- Cellular phone provided.
- Computer and uniform provided.
- Free parking.
- Group insurance.
- Social leave.
- Employee Assistance Program.
- Vacation time.
- A consistent schedule.
Job Status
Permanent, Full-Time
Job Schedule
Daytime
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