Senior Multi-Services Operations Manager
1 week ago
Discover a new opportunity at COGIR Immobilier
About UsWe are a team of enthusiasts dedicated to making a difference for residents. Our core values revolve around building strong relationships and fostering a culture of teamwork.
Come be part of our success story
The RoleThis is a key position that plays a pivotal role in the day-to-day operations of our multi-service center. The successful candidate will be responsible for ensuring seamless communication with business partners and service users, driving customer satisfaction objectives, and maintaining high standards of quality service.
- Key Responsibilities:
- Ensure accurate record-keeping of partner files and certifications
- Maintain monitoring systems for CMS quality standards, focusing on customer service and physical locations
- Drive customer satisfaction initiatives for both residents and partners
- Foster partnerships and collaborations with potential clients and existing partners
- Develop and implement intervention plans as needed
- Manage various registers to ensure up-to-date data for the CMS
- Organize and coordinate events related to the CMS
- Participate in market development activities and stay informed about industry trends
- Collaborate with the management committee to improve processes
- Solicit new business opportunities through networking and outreach efforts
- High school diploma or equivalent, preferably with experience in sales and customer service
- A minimum of 2 years of experience in a similar field
- Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook) and the internet
- A valid driver's license
- Prior experience in personnel management is an asset
- Cellular phone provided
- Computer equipment provided
- Uniforms provided
- Free parking
- Vacation time
- Group insurance
- Social leave
- Employee Assistance Program
- Consistent work schedule
This is a permanent, full-time position with a regular daytime schedule.
$60,000 - $80,000 per annum based on qualifications and experience.
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