Senior Multi-Services Operations Manager

1 week ago


Brossard, Quebec, Canada COGIR Immobilier Full time

Discover a new opportunity at COGIR Immobilier

About Us

We are a team of enthusiasts dedicated to making a difference for residents. Our core values revolve around building strong relationships and fostering a culture of teamwork.

Come be part of our success story

The Role

This is a key position that plays a pivotal role in the day-to-day operations of our multi-service center. The successful candidate will be responsible for ensuring seamless communication with business partners and service users, driving customer satisfaction objectives, and maintaining high standards of quality service.

  • Key Responsibilities:
  • Ensure accurate record-keeping of partner files and certifications
  • Maintain monitoring systems for CMS quality standards, focusing on customer service and physical locations
  • Drive customer satisfaction initiatives for both residents and partners
  • Foster partnerships and collaborations with potential clients and existing partners
  • Develop and implement intervention plans as needed
  • Manage various registers to ensure up-to-date data for the CMS
  • Organize and coordinate events related to the CMS
  • Participate in market development activities and stay informed about industry trends
  • Collaborate with the management committee to improve processes
  • Solicit new business opportunities through networking and outreach efforts
Requirements
  • High school diploma or equivalent, preferably with experience in sales and customer service
  • A minimum of 2 years of experience in a similar field
  • Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook) and the internet
  • A valid driver's license
  • Prior experience in personnel management is an asset
Benefits
  • Cellular phone provided
  • Computer equipment provided
  • Uniforms provided
  • Free parking
  • Vacation time
  • Group insurance
  • Social leave
  • Employee Assistance Program
  • Consistent work schedule
Job Details

This is a permanent, full-time position with a regular daytime schedule.

$60,000 - $80,000 per annum based on qualifications and experience.



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