Digital Experience Leader for Global Financial Institutions
4 weeks ago
Company Overview:
Scotiabank is a leading financial institution with operations in over 50 countries. We are committed to delivering exceptional service and innovative solutions to our customers.
Job Description:
We are seeking an experienced Digital Experience Leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing a global strategy for employee digital experience that aligns with the Bank's business goals and enhances employee productivity.
Key Responsibilities:
- Strategic Leadership: Develop and implement a robust global strategy for employee digital experience, leveraging extensive technical expertise and experience to enhance employee productivity.
- Technical Expertise: Maintain deep knowledge of end-user productivity tools and management platforms, including Microsoft 365, Google Workspace, and collaboration tools such as Slack.
- Regulatory Compliance and Information Security: Ensure all employee digital experience initiatives comply with regulatory requirements, internal policies, and industry best practices.
- Transformation Initiatives: Spearhead transformative projects aimed at enhancing the employee digital experience through innovative solutions.
- Advocacy and Communication: Serve as the voice of employees in technology discussions, ensuring their needs and concerns are heard and prioritized in decision-making processes.
- Performance Management: Develop and implement metrics and KPIs to assess the effectiveness of employee digital experience initiatives and overall satisfaction.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
- Minimum 10 years of experience in end-user support, with at least 5 years in a global leadership role within the financial services industry.
- Deep technical knowledge of end-user productivity tools and management platforms.
- Extensive understanding of regulatory requirements affecting technology in the financial services sector, particularly in Canada and the United States.
- Well-established relationships with key vendors and industry groups.
- Proven experience leading large-scale, global transformation efforts with a focus on employee experience, engagement, and productivity.
- Strong analytical and problem-solving abilities and attention to detail, with a focus on delivering innovative and effective solutions within committed scope, cost, and schedule.
- English fluency mandatory. Preference given to qualified candidates with bilingual skills (English/Spanish).
Estimated Salary: CAD $120,000 - 150,000 per annum.
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