Hotel Supervisor

3 weeks ago


Burlington, Ontario, Canada The Pearle Hotel and Spa Full time

The Pearle Hotel and Spa seeks an experienced Reservations Supervisor to coordinate and oversee the hotel's guest services team. The successful candidate will have a proven track record of managing day-to-day operations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities:
  • Supervise and train a team of reservation agents to ensure efficient and effective guest service delivery
  • Coordinate with front-desk staff to resolve guest complaints and concerns
  • Monitor and adjust reservation schedules to optimize room occupancy and minimize guest wait times
  • Collaborate with housekeeping, maintenance, and other departments to ensure a high level of guest satisfaction
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Excellent communication and problem-solving skills


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