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Ecosystem Operations Manager
2 months ago
About the Role:
We are seeking an experienced professional to support the Manager of Ecosystem Capacity and Campus Onboarding in the sustaining of the Centralized Operations model at Scotiabank's Campuses.
Key Responsibilities:
- Foster a customer-centric culture, deepening client relationships and leveraging broader Bank relationships, systems, and knowledge.
- Provide timely updates on population changes to Community Leads, ensuring data accuracy.
- Assist in managing records, maintaining resource guides and provide orientation to Community Leads as required.
- Collaborate with people managers to ensure the team has completed their responsibilities in managing the population data.
- Support managing and resolving requests, concerns, issues, and complaints escalated by the Community Leads related to population data, relocations, and onboarding/offboarding across the Campuses.
- Assist in executing tasks required for relocation/onboarding or offboarding of teams across multiple buildings and Ecosystems.
- Collaborate with stakeholders, business partners, and support teams regarding move-related activities.
- Coordinate communication and logistics with stakeholders, business partners, and support teams.
Requirements:
- 3+ years of experience in project management, operations, or a related field.
- Strong organizational, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time, and work in a fast-paced environment.
- Proficiency in Microsoft Office, with high proficiency in Excel, data management.
- Knowledge of Bank HR policies, practices, and legal requirements.
- Ability to work in a standard office-based environment with intermittent periods of walking, sitting, or standing.
Working Conditions:
Work in a standard office-based environment; non-standard hours are a common occurrence.
The position is primarily non-physical with intermittent periods of walking, sitting, or standing.
Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports.
Incumbent is required to move throughout the locations and campuses downtown and in Scarborough as citizens are located across multiple locations across the GTA.
