Scheduling Coordinator

4 weeks ago

Toronto, Ontario, Canada S.R.T. MedStaff Full time
About S.R.T. MedStaff

S.R.T. MedStaff has been a trusted leader in the healthcare community since 1981, providing exceptional client service and hiring professionals in various roles, including client service coordinators, personal support workers, registered nurses, and supervisors.

Why Choose S.R.T. MedStaff?

We offer diverse opportunities, strong career path development, and excellent salary and benefits, including:

  • Permanent full-time position in a reputable healthcare agency
  • Extensive customer service experience and ongoing education about patient care services
  • RNAO Best Practice Spotlight Organization
  • Competitive salary
  • Weekly direct deposit
  • Benefits package
  • RSP matching program
  • Perkopolis member
  • Employee perks
  • Staff appreciation events
Job Summary:

We are seeking a Scheduling Coordinator to join our dynamic team in the heart of Toronto Downtown. The successful candidate will report to the Senior Manager of Client Services and play a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.

Responsibilities:
  • In collaboration with patients, families, and caregivers, help set up patient care services by scheduling personal support workers according to their geographical area, availability, skill set, and language.
  • Manage incoming requests to initiate service from referral sources and private patients.
  • Manage a high volume of incoming phone calls from patients, field staff, hospital clients, and LHINs regarding service requests, changes, and general inquiries.
  • Adjust patient schedules and share information with those in the patient's circle of care, as needed, for the delivery of service.
  • Manage calls pertaining to patient feedback.
  • Obtain information on patient issues and concerns and forward to a manager or supervisor as per agency protocol.
  • Liaise with agency supervisors and other staff to communicate patient and agency information.
Qualifications:
  • University degree or post-secondary education preferred.
  • Previous work experience in a customer service setting and/or call center setting.
  • Strong customer service and communication skills, both verbal and written.
  • Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator is considered an asset.
  • Effective organizational and problem-solving skills with the ability to prioritize tasks.
  • Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
Proficiency with Information Technology:
  • Microsoft Office applications and Internet.
  • Medical terminology and a second language are considered assets.

We thank you for applying to S.R.T. MedStaff. We will review all applications, and only those selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.

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