Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Analyst to join our IT Service Desk team at Abacus Service Corporation. As a Technical Analyst, you will be responsible for directly resolving customer issues by following best practices and updating troubleshooting documentation as part of our knowledge base. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Update and maintain knowledge base documentation
- Collaborate with internal teams to resolve complex issues
- Develop and implement process improvements
Requirements:
- Knowledge of computer systems, analysis techniques, and ITIL processes
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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