Technical Support Specialist
4 weeks ago
Job Summary: Brandt is seeking a skilled Technical Support Specialist to join our team at our Regina Head Office. In this role, you will provide technical assistance to our Service Departments to resolve customer machine issues. The ideal candidate will have a background as a Heavy Duty Technician with experience in machine troubleshooting and strong computer skills.
Key Responsibilities:
- Manage technical assistance requests from our Service Departments using Case Contact Management System (CCMS) software.
- Develop technical solutions for the Brandt Technical Assistance Centre (BTAC) by collaborating with Deere and analyzing diagnostic trouble codes received from the JDLink system.
- Conduct research on oil sample data and warranty data.
- Update and maintain the BTAC Technical Solution database.
- Provide guidance and technical expertise to our branches.
- Utilize John Deere Service Advisor Remote for diagnostic purposes.
- Assist in generating diagnostic revenue and reducing the need for multiple service field trips by our branches.
Requirements:
- Possession of a Red Seal certification as a Heavy-Duty Technician or equivalent industry work experience is recommended.
- A minimum of 5 years of preferred service experience.
- Proficiency in computer applications and data analytics.
- Familiarity with agriculture equipment and dealership service departments.
- Capability to filter and correlate diverse data sources to formulate precise recommendations.
- Understanding of machine application, design, functionality, and awareness of environmental factors affecting equipment performance.
- Bilingual skills are advantageous but not mandatory.
- Occasional travel may be necessary.
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