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Technical Support Specialist

1 month ago

Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full time
Job Description

At KAYA TECHNOLOGIES LTD., we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer systems and a passion for providing exceptional customer service.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals and documentation to research and implement solutions.
  • Provide training and guidance to users on computer systems and software.
  • Collect and maintain a log of problems and solutions for future reference.
  • Participate in the design and development of new applications and software.
  • Supervise and mentor junior technical support staff.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, networking, and software applications.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.