Associate Manager

2 months ago


Calgary, Alberta, Canada CB Canada Full time
Job Summary

As a key member of our Retail team, the Associate Manager plays a vital role in creating a client experience that embodies the essence of our brand. This involves building and maintaining strong client relationships, driving sales through exceptional service, and fostering a collaborative environment that encourages growth and development.

Key Responsibilities
  • Manage and coordinate daily store activities, ensuring all staff are engaged in promoting and selling products to meet client needs.
  • Deliver outstanding client service, greeting and acknowledging every client, and developing new relationships to increase sales and build brand loyalty.
  • Ensure clients receive superior after-sales service, meeting their needs and exceeding expectations.
  • Meet monthly sales goals and achieve increases in other KPIs (conversion, UPT, and DPT).
  • Assist the Store Manager and Assistant Manager with training sales associates, ensuring they possess the skills and knowledge to provide exceptional service.
Requirements
  • Passion for the TUMI brand and a deep understanding of the luxury, travel, fashion, and lifestyle markets.
  • Strong sales and client experience, particularly in the luxury market.
  • Proven success in meeting sales goals and achieving KPIs.
  • Ability to lead by example, demonstrating a strong sense of integrity and a collaborative spirit.
Benefits
  • Career pathing and training opportunities.
  • Work-life balance and a supportive team environment.


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