Hotel Front Desk Clerk

2 weeks ago

Parry Sound, Canada Best Value Inn & Suites Full time

Job Title: Hotel Front Desk Clerk

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Best Value Inn & Suites. As a Hotel Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 7 months to less than 1 year of experience

Work Environment: Our hotel is located in a rural area, and as a Hotel Front Desk Clerk, you will be working in a fast-paced environment with a high level of customer interaction.

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