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Store Director

2 months ago

Guelph, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Store Manager is a key leader within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

  • Ensure the LensCrafters team provides exceptional customer service, leveraging Company-provided training and coaching programs.
  • Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
  • Ensure all Company-approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment.

BASIC QUALIFICATIONS

  • High School graduate or equivalent.
  • 4+ years management/supervisory experience.
  • Comprehensive knowledge from operations, processes, and business implications.
  • Strong influencing and negotiating skills.
  • Team building and management skills.
  • Knowledge of current optical theory and merchandise.
  • Strong communicator and listener.
  • Strong basic math skills (addition, subtraction, multiplication, division).
  • Sales skills.
  • Familiarity with cash register, computers, and calculators.
  • Ability to manage time under aggressive deadlines.

PREFERRED QUALIFICATIONS

  • College degree or equivalent.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • LensCrafters Final Inspector Certification.
  • LensCrafters Quality, Fitting, and Adjusting Program.
  • Previous experience in customer service and retail.
  • Knowledge of current store merchandise.
  • High level of business acumen to include detailed knowledge of LC Dashboard.