Store Director
1 month ago
Job Summary
The Store Manager is a key leader within the EssilorLuxottica organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
- Ensure the EssilorLuxottica team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyze reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
- Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
- Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
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