IT Support Associate

7 days ago

Toronto, Ontario, Canada Canada Goose Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Associate to join our team at Canada Goose. As an IT Support Associate, you will be responsible for providing top-notch technical support to our executives, stakeholders, and retail stores.

Key Responsibilities
  • Provide first-level technical support via our corporate and retail queues for various systems, including Windows, MacOS, Manufacturing, and Point of Sales Systems.
  • Handle onboarding and offboarding processes, including access requests and ensuring seamless operation of daily technology needs.
  • Record, track, and escalate incidents via our IT Service Management system, Service Now.
  • Configure and support workstations, tablets, cell phones, and Audio/Visual conferencing technologies.
  • Image and configure workstations, laptops, Point of Sales, and other computing equipment as required.
  • Support printers, copiers, IP Phones, and various other peripheral devices.
  • Implement and support Audio/Video conferencing technologies.
  • Perform security and operating system updates, software deployment, and troubleshooting.
  • Collaborate with our IT Operations team members on escalated issues, including Enterprise Applications, Infrastructure, and Cybersecurity.
  • Deliver exceptional service to all departments, utilizing available resources while meeting set Service Level Agreements.
  • Document technical procedures for new technologies and update/maintain existing technical documentation.
  • Provide dedicated support for defined members of our Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.
Requirements
  • A post-secondary education in Information Technology or equivalent.
  • ITIL Foundations, A+, Network+, M365, and Managing Modern Desktops and Devices MD-101T certifications are considered assets.
  • Experience with compliance and governance frameworks, including SOX.
  • Firm grasp of basic networking concepts.
  • 2-3 years of experience in ITSM, Service Now, and providing technical support to end-users.
  • Basic hardware (desktop/laptop/IOS), Microsoft Windows and Office troubleshooting.
  • Deployment, support, and management of meeting rooms (AV hardware).
  • Desktop imaging over WDS, WDT, and Dell Deployment toolkit.
  • Mobile Device Management (MDM) such as Intune and JAMF Pro.
  • Creating and managing user accounts within Active Directory and Office365.
  • Organizational change requests in Office 365, Active Directory, MS Exchange, and OKTA.
  • Support Windows 10, Mac OSX, IOS, and Android operating systems.
  • Providing support to organizations that enforce proxy service, MFA/SSO, and 2FA.
  • Experience with virtual desktop and thin client in an enterprise multi-site environment.
  • Demonstrated experience enforcing standards policies and procedures.
  • Attention to detail and commitment to a high degree of accuracy.
  • Strong verbal and written skills, and the ability to work courteously and effectively.
What We Offer
  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and services. Our different perspectives are what enable us to create, dream, and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

  • IT Support Associate

    2 weeks ago

    Toronto, Ontario, Canada Canada Goose Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Associate to join our team at Canada Goose. As an IT Support Associate, you will be responsible for providing top-notch technical support to our executives, stakeholders, and retail stores.Key ResponsibilitiesProvide first-level technical support via corporate and retail queues for...

  • IT Support Associate

    2 weeks ago

    Toronto, Ontario, Canada Canada Goose Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Associate to join our team at Canada Goose. As an IT Support Associate, you will be responsible for providing top-notch technical support to our executives, stakeholders, and retail stores.Key ResponsibilitiesProvide first-level technical support via corporate and retail queues for...

  • Office Support Associate

    2 days ago

    Toronto, Ontario, Canada Walmart Canada Full time

    As an Office Support Associate at Walmart Canada, you will play a key role in maintaining store finances, inventory control, and customer service. Key Responsibilities: Print and sort reports, including Warehouse Receiving Detail, Inventory Tracking, and Store Clearance Listing. Work with AMP+ and BPM items, and review reports on receiving over...

  • Office Support Associate

    1 day ago

    Toronto, Ontario, Canada Walmart Canada Full time

    Job SummaryAs an Office Support Associate at Walmart Canada, you will play a key role in maintaining store finances, inventory control, and customer service. This position requires a detail-oriented individual who can effectively manage reports, work with various systems, and provide excellent customer service.Key Responsibilities:Reporting and Data...

  • Office Support Associate

    1 day ago

    Toronto, Ontario, Canada Walmart Canada Full time

    Job SummaryAs an Office Support Associate at Walmart Canada, you will play a key role in maintaining store finances, inventory control, and customer service. This position requires a detail-oriented individual who can effectively manage reports, work with various systems, and provide excellent customer service.Key Responsibilities:Reporting and Data...

  • Office Support Associate

    1 day ago

    Toronto, Ontario, Canada Walmart Canada Full time

    Job SummaryAs an Office Support Associate at Walmart Canada, you will play a key role in maintaining store finances, inventory control, and customer service. This position requires a detail-oriented individual who can effectively manage reports, work with various systems, and provide excellent customer service.Key Responsibilities:Reporting and Data...

  • Culinary Support Associate

    4 weeks ago

    Toronto, Ontario, Canada EAT BKK THAI KITCHEN Full time

    Position: Culinary Support AssociateEmployment Type: PermanentLanguage Requirement: EnglishWork Schedule: 40 hours weeklyEducational Background: No formal education requiredExperience: Prior experience is advantageousRole Summary:The Culinary Support Associate plays a vital role in maintaining the efficiency of our kitchen operations. Responsibilities...

  • Server Support Associate

    2 weeks ago

    Toronto, Ontario, Canada The Joneses Full time

    **Job Summary**The Joneses is seeking a highly skilled Server Support Associate to join our team. As a Server Support Associate, you will play a vital role in ensuring the exceptional dining experience for our guests.**Key Responsibilities**Provide exceptional customer service by responding to guests' inquiries and requests in a timely and professional...

  • Server Support Associate

    2 weeks ago

    Toronto, Ontario, Canada The Joneses Full time

    **Job Summary**The Joneses is seeking a highly skilled Server Support Associate to join our team. As a Server Support Associate, you will play a vital role in ensuring the exceptional dining experience for our guests.**Key Responsibilities**Provide exceptional customer service by responding to guests' inquiries and requests in a timely and professional...

  • Customer Support Associate

    4 weeks ago

    Toronto, Ontario, Canada Royal Conservatory of Music Full time $17

    The Royal Conservatory is a prestigious institution dedicated to music education, recognized globally for its excellence in curriculum development, performance training, and arts-based programs. Position: Customer Support Associate (Part-Time) Job Type: Part-time Location: The Royal Conservatory - Toronto, ON What is the Role? The Customer Support...

  • Culinary Support Associate

    4 weeks ago

    Toronto, Ontario, Canada CAFE ORO DI NAPOLI INC. Full time

    Job Title: Culinary Support AssociateEducation: Completion of secondary school is requiredExperience: 1 to 2 years of relevant experience preferredKey Responsibilities:Prepare and arrange dining areas with utensils and tablewareChange linens and ensure cleanliness of itemsRemove used dishes, trays, and seatingOperate dishwashing machines and manually wash...

  • Culinary Support Associate

    4 weeks ago

    Toronto, Ontario, Canada CAFE ORO DI NAPOLI INC. Full time

    Job Title: Culinary Support AssociateEducation: Completion of secondary school diplomaExperience: Between 1 to 2 years in a similar roleKey Responsibilities:Set and clear dining tables with appropriate utensils and dishwareChange linens and ensure cleanliness of itemsRemove used dishes, trays, and seatingOperate dishwashing machines and manually wash...

  • Trade Support Associate

    1 week ago

    Toronto, Ontario, Canada IFG International Financial Group Ltd Full time

    **Job Summary**IFG International Financial Group Ltd is seeking a highly skilled Trade Support Associate to join their Trade Support team. This is a 12-month contract opportunity to cover a maternity leave, with the potential to become a full-time position.**Key Responsibilities**Provide timely support to the trade desk on T+0, ensuring seamless trade...

  • Trade Support Associate

    1 week ago

    Toronto, Ontario, Canada IFG International Financial Group Ltd Full time

    **Job Summary**IFG International Financial Group Ltd is seeking a highly skilled Trade Support Associate to join their Trade Support team. This is a 12-month contract opportunity to cover a maternity leave, with the potential to become a full-time position.**Key Responsibilities**Provide timely support to the trade desk on T+0, ensuring seamless trade...

  • Office Support Associate, PT

    2 weeks ago

    Toronto, Ontario, Canada Compass Canada Full time

    Working Title: Office Support Associate, PT Employment Status: Part-Time Starting Hourly Rate: 19.00 Address: 88 Queens Quay W Toronto ON M5J 0B8 New Hire Schedule: 1x Mon-Thu 12pm-6pm & 1x Mon-Fri 9am-1pm You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company...

  • Office Support Associate, PT

    2 weeks ago

    Toronto, Ontario, Canada Compass Canada Full time

    Office Support Associate, PT Job Summary: We are seeking a highly organized and detail-oriented Office Support Associate to join our team on a part-time basis. As an Office Support Associate, you will be responsible for ensuring the smooth operation of daily tasks on assigned floors/building locations. Responsibilities: Complete all tasks required in...

  • Culinary Support Associate

    4 weeks ago

    Toronto, Ontario, Canada Chick-fil-A Full time

    Become an integral part of the Chick-fil-A family and contribute to a renowned fast food establishment in the United States. As a Culinary Support Associate, you will be essential in assisting the kitchen staff, ensuring precise and prompt food preparation, and enhancing the overall dining experience for our guests. We seek motivated individuals who are...

  • Culinary Support Associate

    4 weeks ago

    Toronto, Ontario, Canada Deccan Gusto Inc. Full time

    QualificationsEducation: No specific educational background necessaryExperience: Prior experience in a similar role is beneficialKey ResponsibilitiesDeliver clean utensils, plates, and other kitchen items to dining areas and arrange tablesRemove and sanitize tables, trays, and seatingOrganize dishes in their assigned locationsKeep track of food usageManage...

  • Sales Associate, Customer Support

    4 weeks ago

    Toronto, Ontario, Canada RONA+ Full time

    RONA Sales AssociateBecome a valued member of our team at RONA, where you will excel in a nurturing atmosphere and benefit from unique perks. Join a company that prioritizes work-life harmony, professional growth, and community engagement. In your capacity as a Sales Associate, your primary focus will be on delivering outstanding customer support and...

  • Floor Support Associate, FT

    1 month ago

    Toronto, Ontario, Canada Compass Canada Full time

    Working Title: Floor Support Associate, FT Employment Status: Full-Time Starting Hourly Rate: 19.50 Address: 200 Bay Street Toronto ON M5J 2T6 New Hire Schedule: Monday to Friday from 7:00am to 3:30pm You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company...