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Everyday Banking Advisor

2 months ago

Mississauga, Ontario, Canada TEKsystems Full time
Everyday Banking Advisor

TEKsystems is seeking a skilled Everyday Banking Advisor to join their team in Mississauga, ON. As an Everyday Banking Advisor, you will be responsible for providing exceptional customer service to clients, handling a high volume of inbound calls, and resolving client concerns in a timely and professional manner.

Key Responsibilities:
  • Respond to client inquiries and resolve issues related to everyday banking, account openings, and password changes.
  • Work collaboratively with colleagues to achieve team results and support client needs.
  • Develop and maintain relationships with clients to ensure their banking needs are met.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
  • Stay up-to-date with digital banking capabilities and educate clients on how to use them.
Requirements:
  • Fluency in English and Mandarin or English and Cantonese (reading and verbal skills required).
  • 6 months+ of previous call centre or phone-based customer service experience, handling a high volume of calls (40+ per day).
  • Personal flexibility to work shift work, including weekends.
  • Ability to work on a hybrid schedule (1 day in office per week).
  • Proven ability to build rapport and maintain client relationships, preferably in the financial or service industry.
Soft Skills:
  • Ability to work independently, with proven time management, organizational, and problem-solving skills.
  • Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
  • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, computer navigation, and strong multitasking ability.
  • Interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
  • Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.