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Banking Advisor

1 month ago

Mississauga, Ontario, Canada Royal Bank of Canada> Full time

Opportunity Overview

We are seeking a highly skilled and client-focused Banking Advisor to join our team at the Royal Bank of Canada. As a key member of our retail banking team, you will be responsible for providing exceptional client service, building strong relationships, and delivering tailored financial solutions to meet the needs of our clients.

Key Responsibilities

  • Consistently demonstrate empathy, kindness, and a deep understanding of client needs and concerns
  • Communicate effectively to uncover client needs, deliver client-centric advice, and proactively resolve client concerns at first point of contact
  • Champion digital enablement by educating clients on self-service options, leveraging digital channels, and encouraging clients to interact with us in their preferred channel
  • Utilize expertise in everyday banking, credit, and investments to provide personalized solutions and referrals to RBC partners for complex needs
  • Provide professional advice and education on credit and investments, ensuring solutions are tailored to client needs and financial circumstances
  • Make effective use of technology to connect with clients virtually and in-person
  • Implement effective contact and relationship-building strategies to accelerate new client acquisition and retention in the local community
  • Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking to ensure clients receive customized and relevant expert advice

Requirements

  • Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course) or willingness to obtain within training period
  • Passion for delivering exceptional client experiences
  • Curiosity, emotional intelligence, and empathetic communication skills
  • Flexibility, self-motivation, and determination to succeed
  • Digital literacy across a range of devices (smartphones, tablets, laptops, etc.)

What We Offer

  • A comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class training, coaching, tools, and development opportunities
  • Support from a dynamic, collaborative, and high-performing team
  • Opportunity to represent Canada's leading financial services brand in the community

Job Skills

  • Advice-Based Solutions
  • Client Centricity
  • Client Discovery
  • Communication
  • Critical Thinking
  • Curiosity
  • Data Analysis
  • Digital Literacy