Senior Director of Customer Experience

3 days ago

Vancouver, British Columbia, Canada Hootsuite Full time
Unlock Customer Success with Hootsuite

At Hootsuite, we're on a mission to empower businesses to thrive in a world where social media is the new normal. As our Senior Director of Customer Experience, you'll play a critical role in shaping our customer journey and ensuring that our clients achieve their goals.

What You'll Do
  • Develop and execute strategies to drive customer satisfaction and loyalty
  • Lead cross-functional teams to deliver exceptional customer experiences
  • Collaborate with product and marketing teams to inform customer-centric product development
  • Analyze customer feedback and data to identify areas for improvement
Why Hootsuite?

We're a fast-paced, innovative company that's passionate about making a difference in the lives of our customers. Our team is made up of talented individuals who are dedicated to delivering exceptional results and pushing the boundaries of what's possible.

Locations

We have multiple locations across the globe, including:

  • Atlanta, Georgia, United States
  • Austin, Texas, United States
  • Boston, Massachusetts, United States
  • Chicago, Illinois, United States
  • Dallas, Texas, United States
  • Denver, Colorado, United States
  • London, England, United Kingdom
  • Los Angeles, California, United States
  • New York, New York, United States
  • San Francisco, California, United States
  • Seattle, Washington, United States
  • Toronto, Ontario, Canada
  • Vancouver, British Columbia, Canada

  • Senior Director of Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    {"h1": "Customer Experience at Brex", "p": "At Brex, we're committed to building a diverse team and inclusive culture. Our Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. We're passionate about giving customers a seamless support experience, and we're looking for a Senior Director to...

  • Senior Director of Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    {"h1": "Customer Experience at Brex", "p": "At Brex, we're committed to building a diverse team and inclusive culture. Our Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. We're passionate about giving customers a seamless support experience, and we're looking for a Senior Director to...

  • Senior Director, Customer Experience Leader

    3 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    About the RoleBrex is a leading fintech company that provides AI-powered spend management solutions to businesses. We're seeking an experienced Senior Director to lead our Customer Experience team and drive excellence in support operations.Key ResponsibilitiesLead the Customer Experience team, responsible for delivering exceptional support to our...

  • Senior Director, Customer Experience Leader

    3 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    About the RoleBrex is a leading fintech company that provides AI-powered spend management solutions to businesses. We're seeking an experienced Senior Director to lead our Customer Experience team and drive excellence in support operations.Key ResponsibilitiesLead the Customer Experience team, responsible for delivering exceptional support to our...

  • Senior Director, Customer Experience Leader

    2 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    About BrexBrex is a leading fintech company that provides AI-powered spend management solutions to businesses. Our platform helps companies control spend, reduce costs, and increase efficiency on a global scale.Customer Experience at BrexThe Customer Experience team at Brex is responsible for providing exceptional support to our customers. Our team is...

  • Senior Director, Customer Experience Leader

    2 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    About BrexBrex is a leading fintech company that provides AI-powered spend management solutions to businesses. Our platform helps companies control spend, reduce costs, and increase efficiency on a global scale.Customer Experience at BrexThe Customer Experience team at Brex is responsible for providing exceptional support to our customers. Our team is...

  • Executive Director, Customer Experience

    4 weeks ago

    Vancouver, British Columbia, Canada Thinkific Full time

    Executive Director, Customer ExperienceAbout the RoleThinkific is a leading software platform that empowers educators and businesses to create and sell online courses, build communities, and monetize memberships. We are seeking an experienced Executive Director, Customer Experience to lead our Customer Support Team in delivering exceptional customer...

  • Regional Sales Director

    3 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director Job DescriptionMohawk is seeking a seasoned Regional Sales Director to drive business growth and expansion in Canada. This role is responsible for developing and executing targeted business strategies with key clients across all commercial segments.The ideal candidate will have a proven track record of sales leadership, business...

  • Regional Sales Director

    3 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director Job DescriptionMohawk is seeking a seasoned Regional Sales Director to drive business growth and expansion in Canada. This role is responsible for developing and executing targeted business strategies with key clients across all commercial segments.The ideal candidate will have a proven track record of sales leadership, business...

  • Senior Director, Customer Experience Leader

    4 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    About the RoleBrex is a leading fintech company that provides AI-powered spend management solutions to businesses. We're seeking an experienced Senior Director, Customer Experience Leader to join our team and lead our Global Support operations.Key ResponsibilitiesLead all Brex Support teams, including Dedicated Support, Global Resolutions, Developer Support,...

  • Senior Director, Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada Clio Full time

    About ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Manager, Scaled Customer Programs to join our Customer Success Team.Key ResponsibilitiesDevelop and...

  • Senior Director, Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada Clio Full time

    About ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Manager, Scaled Customer Programs to join our Customer Success Team.Key ResponsibilitiesDevelop and...

  • Regional Sales Director

    6 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and developing strategic relationships with key clients across various commercial segments.Key Responsibilities:Develop and execute regional sales...

  • Regional Sales Director

    6 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and developing strategic relationships with key clients across various commercial segments.Key Responsibilities:Develop and execute regional sales...

  • Regional Sales Director

    6 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and developing strategic relationships with key clients across various commercial segments.Key Responsibilities:Develop and execute regional sales...

  • Regional Sales Director

    1 week ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and development across key commercial segments.Key Responsibilities:Develop and execute targeted business development strategies to drive sales...

  • Regional Sales Director

    1 week ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and development across key commercial segments.Key Responsibilities:Develop and execute targeted business development strategies to drive sales...

  • Regional Sales Director

    6 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and developing strategic relationships with key clients across various commercial segments.Key Responsibilities:Develop and execute regional sales...

  • Regional Sales Director

    4 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director Job DescriptionMohawk is seeking a seasoned Regional Sales Director to drive business growth and development in Canada.This role is responsible for leading a team of Account Executives and developing targeted business strategies with key clients across all commercial segments.The successful candidate will report directly to the...

  • Regional Sales Director

    4 days ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director Job DescriptionMohawk is seeking a seasoned Regional Sales Director to drive business growth and development in Canada.This role is responsible for leading a team of Account Executives and developing targeted business strategies with key clients across all commercial segments.The successful candidate will report directly to the...