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Senior Director, Customer Experience

2 months ago


Vancouver, British Columbia, Canada Clio Full time
About Clio

Clio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.

We are committed to bettering the lives of legal professionals and increasing access to justice.

Job Summary

We are seeking a Senior Manager, Scaled Customer Programs to join our Customer Success Team.

Key Responsibilities
  • Develop and implement strategies to drive customer growth and retention.
  • Lead cross-functional teams to deliver exceptional customer experiences.
  • Analyze customer data to inform business decisions and improve customer outcomes.
  • Collaborate with stakeholders to identify and prioritize customer needs.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer success and growth.
  • Strong leadership and team management skills.
  • Excellent communication and analytical skills.
  • A deep understanding of the legal technology industry.