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ServiceNow Telco, Media Platform Architect

1 month ago

Montreal, Quebec, Canada RENAPS Full time
Job Title: ServiceNow Telco, Media Platform Architect

At RENAPS, we are seeking a highly skilled ServiceNow Telco, Media Platform Architect to join our team. As a technical advisory role, you will play a crucial part in guiding our customers in establishing a robust technical foundation in the ServiceNow Platform and designing solutions that drive business outcomes.

Responsibilities:
  • Cultivate strong relationships with CIOs and business leaders to grasp the client's vision and the role of ServiceNow in their digital transformation journey.
  • Establish and oversee technical governance processes by serving as the primary technical contact for large or complex customers.
  • Collaborate with Pre-sales Transformation Architects to develop the overall solution and technical roadmap for customers, ensuring alignment with the customer's vision and strategy.
  • Support the sales team by scoping and estimating projects that refine the customer vision and capabilities into activities and estimates.
  • Coordinate with Solution Leads and ServiceNow Product Leads to ensure proposals align with established practices, products, and technical capabilities, and to ensure the accuracy of resource/cost estimates.
  • Attend customer governance meetings and collaborate closely with Client Executives and Client Success Directors to ensure overall customer success.
  • Analyze and translate business information and technical requirements into an architectural blueprint outlining solutions to achieve complex business objectives.
  • Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with core systems.
  • Define solutions across the platform that align with out-of-the-box capabilities.
  • Ensure instance health by reviewing and guiding the remediation of configurations that do not align with ServiceNow best practices.
  • Collaborate with clients and teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
  • Promote ServiceNow's advisory and expert services best practices and industry use cases with clients.
  • Guide customers through a prescriptive solution design and manage the technical implementation decision points.
Qualifications:
  • Enterprise Architecture Experience: 10+ years large program experience leading architecture and design, Enterprise Architect certification (TOGAF, IT4IT, etc), Database, core data design, Security, integrations.
  • Cloud Application Technology Experience: Minimum of 5 years of hands-on experience working with TelCo clients, particularly within the OSS Domain, covering Service Assurance, Fulfilment, Activation, Plan & Build, OM, Service Bridge and Field Services Management, ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), A solid command of various ServiceNow TMT components is essential, encompassing ITSM, FSM, TNI, OMT, SPM, and TSOM, Significant role in implementation of one or more; Salesforce, Workday, Success Factors, Oracle Cloud, Remedy, Familiarity with Enterprise Workflow Platform Consulting Experience, Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company, 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software), Fortune 500 or OEM Software or Cloud CO enterprise architect, Experience working with functional business leaders.
  • Nice to Have: Bilingual (French & English), Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM).