Customer Service Associate

7 days ago

St Catharines, Ontario, Canada U-Haul Full time

Job Summary:

U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:

  • Support the site manager with facility operations.
  • Answer phone inquiries from active and prospective customers.
  • Show storage units, explain the terms of rental agreements, and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work.
  • Ensure that all vacant storage units are clean, dry, secure, and available for new customers.
  • Perform other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:

  • Driver's license and the ability to maintain a clean driving record.
  • Excellent communication skills.
  • Available to work on weekends and holidays.

Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible.
  • Career stability.
  • Gym Reimbursement Program, if eligible.
  • Opportunities for advancement.
  • Valuable on-the-job training.
  • Complete Benefit Plan, if eligible.
  • RRSP payroll deduction plan.
  • Deferred profit-sharing plan, if eligible.
  • You Matter Program (EAP).
  • Mindset App Program.
  • Wellness Programs.
  • Discounts on Apple products, Dell computers, hotels, and more.

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