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Healthcare Support Specialist

3 months ago

Ottawa, Ontario, Canada Appletree Shared Services Corporation Full time

About Us

Appletree Shared Services Corporation is a leading multi-disciplinary healthcare organization in Canada. We are dedicated to enhancing access to community health services and managing the practices of some of Ontario's most esteemed family physicians and specialists, including those providing virtual healthcare solutions. Our mission spans over two decades, during which we have collaborated with talented individuals to improve healthcare accessibility. We are now expanding our efforts globally to assist communities in rebuilding their healthcare systems.

Why Consider a Career with Us

At Appletree, we provide a variety of career paths for those interested in the healthcare sector. We welcome medical school aspirants, foreign medical graduates, and experienced professionals eager to make a meaningful impact. Our organization offers numerous opportunities for professional growth, flexible working hours, comprehensive healthcare benefits for you and your family, and a supportive environment for ongoing development.

Position Overview

The Healthcare Support Specialist role is an entry-level opportunity that requires no prior medical experience. This position is perfect for individuals keen on exploring the healthcare field while gaining valuable experience. The role emphasizes exceptional customer service, teamwork, and continuous learning.

Compensation and Benefits:
- Competitive hourly wage with potential for additional earnings and career progression.
- Comprehensive benefits package including vision, dental, and medical services, available after six months of continuous full-time employment.

Key Responsibilities
Healthcare Support Specialists are trained to perform the following tasks:
- Accurate patient registration and administrative duties (reception, scheduling, payment collection, etc.).
- Clinical preparation of patients (hosting patients in exam rooms and conducting triage).
- Application of clinical skills and scripts appropriately.
- Proficient use of our Electronic Medical Record system (EMR Advantage).
- Maintain inventory levels through daily stocking of exam rooms and clinic areas.
- Ensure cleanliness and sanitation of exam rooms, waiting areas, and restrooms.
- Follow proper opening and closing procedures for the clinic.
- Manage documentation and administrative tasks as assigned.
- Opportunity to receive training in specialty programs (Travel Medicine, Allergy Testing, Foot Care, Wellbaby) after successful completion of a probationary period.
- Additional duties as required.

Qualifications

- 1-2 years of post-secondary education in a relevant field or equivalent work experience.
- An undergraduate or bachelor's degree in health science, Kinesiology, General Science, or Arts is advantageous.
- Six months to one year of experience in a customer service role (retail or hospitality).
- Strong communication skills in English (spoken, written, reading, and comprehension); proficiency in other languages is a plus.
- Reliable, flexible, and committed to varying shift schedules (days, evenings, weekends).
- Willingness to work at multiple clinic locations within the region.
- Enthusiastic about personal development and continuous training.
- Must have permanent eligibility to work in Canada (Permanent Resident or Canadian Citizen) or possess a valid Work Permit.

Hiring Process

Our hiring process is thorough, ensuring a mutual fit between candidates and our organization. We value fairness, equity, and diversity, and candidates will interact with various members of our hiring team throughout the process. The initial screening includes application questions, a basic communication assessment, and a phone interview. Successful candidates will be invited for an in-person interview to discuss the position in detail and address any specific questions.

Appletree is dedicated to the full inclusion of all qualified individuals. We are committed to providing reasonable accommodations for persons with disabilities during the application and interview process.